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My Account & My Order

How do I place my order?

How do I receive my Order?

How will I get confirmation that my Order is placed successfully?

I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What really happened with my money?

How should I check the status of my Order?


Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?

Why am I not getting any COD option on the payment page?

Are there any hidden charges?

What should I do if my payment fails?

Shipping & Tracking

What is the delivery time period?

Will any shipping charges be levied?

How do I track my order?

Return & Exchange Cancellation Policy

How do I return/ exchange my product(s)?

How do I cancel my order?

Refund Policy

What are the terms and conditions for refund?

What are the rules for refunding courier charges?

How long does the online refund procedure take?

I haven't received my refund yet. What should I do?


Do you take bulk orders/ customise products?

Will I automatically receive marketing emails from you after registration?

What to do if I forgot my password?

I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

Is there any option to try the product before buying it?

I wish to add few more products in my order. Will it be possible?

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